Gerber Collision & Glass

Reviews

• JC

  Jane Cooper

  Oct 3, 2025
  5.0
  A deer ran into my car and tore it up pretty good. They were so friendly and answered all my questions with patience and knowledge. Everything was done in a timely manner, and when I went to pick up my car, I was not only satisfied but impressed! They did a stellar job! Not only was it repaired, it was cleaned inside and out! I would HIGHLY recommend Gerber Collision & Glass in Thompson Station! 5 stars is not enough to give them! So glad I put my faith in them! You should too!
• CK

  Chris Konecny

  Aug 25, 2025
  5.0
  I am very pleased with the communication and customer service at this location. We used them because of the deal with Statefarm. Gerber Collision & Glass, located at 3787 Old Port Royal Rd N in Spring Hill, Tennessee, offers comprehensive collision repair services. They provide free written estimates, I-CAR Gold Class-certified technicians, frame straightening, dent and scratch removal, paint repair, paintless dent repair, bumper repair, windshield replacement, and other auto body services—backed by a National Lifetime Guarantee for as long as you own the vehicle . On the positive side, many customers report high-quality workmanship and excellent communication. One reviewer remarked, “I have used Gerber Collision & Glass in the past. I think the workmanship is great and the customer service is excellent. I always request Gerber as my go-to place for repair.”  Another highlighted a successful repair from accident damage: “My car looked brand new when I got it back … Definitely recommend this shop.”  A local testimonial added praise for timely service and ongoing updates during the repair process . However, there are also several concerning complaints. The Better Business Bureau records unresolved service and repair issues, such as: paint problems, missing parts, and poor customer service—even delays of weeks or months for fixes . Online reviews echo this mixed feedback, with some reporting sloppy workmanship, cloudiness in paint, and unprofessional behavior   . Additionally, discussions from platforms like Reddit reveal further dissatisfaction, including reports of repeated repairs, parts broken during service, and a perception of Gerber collision centers as “hit-or-miss” in quality and service . ⸻ Summary: Gerber Collision & Glass in Spring Hill is a certified, well-equipped auto body shop offering extensive collision repair services and a strong warranty. While some customers have had excellent results— praising workmanship, communication, and overall value— others have encountered significant issues related to quality, service delays, or follow-up inadequacies. If you’re considering their services, it may be wise to request references and carefully review current feedback to ensure it aligns with your expectations.
• SS

  stephen shustock

  Jun 17, 2025
  5.0
  Fantastic experience from beginning to end! I truly appreciate Dave and his staff for their care and quality workmanship
• CA

  Carrie Anne

  Jun 10, 2025
  5.0
  Stephanie at the front desk was very helpful and knowledgeable. Great place to do business! 10/10 recommend
• MT

  Marco Triano

  Jan 28, 2023
  5.0
  manager was very helpful

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